Duopharma Distribution Consumer Healthcare Sales — HTO

One List. Nothing Forgotten.

Log open operational items instantly. Keep the work moving, hit month-end targets, and eliminate loose ends.

What Counts as an Open Item

Customer Commitments: Anything explicit promised to a customer or partner during day-to-day coordination.
Cross-Department Dependencies: Any pending request sitting with Quality Assurance, Supply Chain, Regulatory, Finance, or Logistics.
Single-Mind Memories: Any unresolved operational task that currently exists only in your personal notes or head.

The Five States

1. New Owned by Creator

Just logged. Awaiting initial action or assignment.

2. In Progress Owned by Action Owner

Active steps are currently being taken to resolve.

3. Waiting Owned by Action Owner

Pending input or action from another department.

4. Done Owned by Creator

Action completed. Needs creator verification.

5. Closed Owned by Manager

Confirmed complete and signed off during review.

Log an Open Item

Item	Owner	Waiting On	Target Date	State	Flag

The Weekly Review

When: Every Monday, 9:00 AM – 10:00 AM

Duration: 60 minutes dedicated operational review.

The Review Check: Every single item in the tracker is reviewed line-by-line. We evaluate progress, reassign stalled dependencies, update state statuses, and close completed actions.

When an Item Ages

Items open for 5 days or longer without state movement automatically flag as aged items on the tracker.

Aged items are automatically escalated to Manager II during the review to remove operational blockers, re-coordinate cross-departmentally, or adjust target closing timelines.

Log an Open Item